Toolsets/ Human Factors
Chapter 2: Develop Human Factor Inputs
for Acquisition Documentation
| PURPOSE |
The purpose of this function is to present the human factors inputs for
integration in system acquisition documentation. Although human factors
inputs are developed and iterated throughout the entire acquisition cycle,
primary inputs are often through acquisition documentation. This chapter
shows how the Human Factors Coordinator, working with the other Integrated
Product Team (IPT) and Human Factors Working Group members, develops human
factors inputs to these acquisition documents. (As used in this document,
IPT refers to the IPT and/or the Product Team.)
The acquisition documents are identified, and typical inputs are discussed
which help ensure that human performance supports system performance goals
and objectives. |
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ACQUISITION DOCUMENTS
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The key documents in a system acquisition requiring an input relative
to human factors are the:
- Mission Need Statement (MNS). The MNS defines a mission capability
shortfall or technological opportunity the FAA should address and includes
consideration of major human resource and human-system performance issues.
- Requirements Document (RD). The RD establishes the performance baseline
and operational framework for an acquisition program and includes human-system
interfaces and human performance requirements.
- Investment Analysis Report (IAR). The IAR summarizes the analytical
and quantitative information developed during investment analysis in the
search for the best means for satisfying a mission need and identifies the
human resource and performance trade-offs in terms of cost and benefit.
- Acquisition Program Baseline (APB). The APB establishes the performance,
cost, schedule, and benefits baseline within which an acquisition must be
implemented and includes human-system performance thresholds and concepts
for conducting the supporting Human Factors Program.
- Acquisition Strategy Paper (ASP). The ASP defines the overall strategy
by which an acquisition program will be implemented and outlines the strategy
and objectives for the supporting Human Factors Program.
- Integrated Program Plan (IPP). The IPP describes the detailed planning
for all aspects of the program implementation and specifies the Human Factors
Program tasks, activities, controls, responsibilities, and schedule.
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| TIMING |
- The MNS is prepared in the Mission Analysis phase. Joint Resources
Council (JRC) approval of the MNS initiates entry into the Investment Analysis
phase. The MNS is revalidated at the Investment Decision. Incorporation
of major human resource and performance considerations provides a basis
for addressing constraints related to the human component of the required
capability.
- The RD is prepared early in the Investment Analysis phase and is approved
and baselined at the Investment Decision. It is at this point that detailed
consideration of human-system interfaces and human performance requirements,
characteristics, and criteria are initiated.
- The IAR is prepared during the Investment Analysis phase as the primary
decision document at the Investment Decision. Identifying the human resource
and performance trade-offs at this point provides insight into their impact
on the operational suitability and operational effectiveness in quantifiable
cost and benefit terms.
- The APB is baselined at the Investment Decision. Identifying the human-system
performance thresholds and concepts for conducting the supporting human
factors program in the APB establishes a reference point for all future
human factors trade-offs in operational suitability and operational effectiveness.
- The ASP is prepared early in the Solution Implementation phase. Providing
a human factors strategy in the ASP helps ensure that the solicitation addresses
critical human factors contractor services.
- The IPP is prepared early in the Solution Implementation phase. The
human factors portion of the IPP provides an early and clear definition
of the work to be conducted under the human factors program. |
| "HOW TO" |
There is a strong link between the acquisition documentation and the
planning, management, and execution of the system acquisition program. The
acquisition documentation defines the performance requirements and capabilities
the system is to meet, the approach to be taken, and the specific tasks
and activities that must be performed during system design, development,
and implementation.
Similarly, the human factors inputs to the acquisition documentation
accomplish the same result regarding the Human Factors Program. Human factors
inputs define human performance requirements and criteria, identify human
performance and resource trade-offs, specify human performance thresholds,
establish an approach to ensure human performance supports system performance,
and define the specific tasks and activities to be conducted.
Without such input, the capabilities and limitations of the designated
operators and maintainers will not adequately influence the design, and
may result in lower levels of operational suitability and effectiveness.
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| Mission Need Statement |
Using the results from the mission analysis, human factors inputs to
the MNS identify the human performance constraints and issues that need
to be addressed or resolved. This information may come from operations and
maintenance concepts, similar systems or components, and other documents
that may provide insights into the effects of human factors constraints
and limitations on system performance.
Since most acquisitions are evolutionary, important human factors information
can be obtained from predecessor systems or their component subsystems.
Analyses and trade-off studies may be required to determine the effects
of constraints and issues on system performance. The existing literature
and lessons learned data bases should be reviewed.
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| Requirements Document |
The initial RD contains generic performance and supportability requirements
that do not prescribe a specific solution. The RD defines the essential
performance capabilities and characteristics, including those of the human
component.
Human factors inputs to the RD identify requirements for human performance
factors that impact system design. Broad cognitive, physical, and sensory
requirements for the operator, maintainer, and support personnel that contribute
to or constrain total system performance are established.
Any safety, health hazards, or critical errors that reduce job performance
or system effectiveness should be defined. The staffing and training concepts
to include requirements for training devices, embedded training, and training
logistics should also be described.
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| Investment Analysis Report |
Human factors inputs to the IAR address, for each alternative being evaluated,
the full range of human performance and interfaces (e.g., cognitive, organizational,
physical, functional, and environmental) necessary to achieve an acceptable
level of performance for operating, maintaining, and supporting the system.
The analysis should provide information on what is known and unknown
about human performance risks in meeting minimum system performance requirements.
Human factors areas of interest relevant to the investment analysis include:
- Human performance (e.g., human capabilities and limitations, workload,
function allocation, hardware and software design, decision aids, environmental
constraints, team versus individual performance).
- Training (e.g., length of training, training effectiveness, retraining,
training devices and facilities, embedded training).
- Staffing (e.g., staffing levels, team composition, organizational structure).
- Personnel selection (e.g., aptitudes, minimum skill levels, special
skills, experience levels).
- Safety and health hazards (e.g., hazardous materials or conditions,
system or equipment safety design, operational or procedural constraints,
biomedical influences, protective equipment, required warnings and alarms).
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| Acquisition Program Baseline |
The APB is established at the Investment Decision and reflects the solution
selected by the JRC for implementation. Based on the solution selected,
human factors inputs to the APB are those human performance requirements
necessary to achieve the required level of system performance. These inputs
are derived from those identified in the Requirements Document and reflect
a refinement that provides increased definition, greater granularity, and
more specificity of relevant human-system performance characteristics. Constraints,
limitations, and unique or specialized training requirements, staffing levels,
or personnel skill requirements should be identified.
To the degree possible, the required level of human performance should
be based upon practical measures of operational effectiveness and suitability
and should be stated in quantifiable terms (e.g., time to complete a given
task, level of accuracy required, number of tracks to be processed per unit
time).
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| Acquisition Strategy Paper |
The ASP presents the Integrated Product Team's strategy for the technical,
management, and procurement approach that will be used to execute the program.
Each of the individual strategies, to include human factors, is planned
in greater detail in the IPP.
Human factors input to the ASP is the strategy to be employed to ensure
that the system being acquired is well-designed and appropriate for the
workforce that will operate and maintain it. This strategy should be consistent
with the nature, size, and complexity of the system.
The strategy should define how the level of human performance necessary
to meet the required system performance will be assured. Additionally, the
strategy should describe how the system design would be influenced by the
capabilities and limitations of the operators, maintainers, and support
personnel.
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| Integrated Program Plan |
Building upon the content of the ASP, human factors inputs to the IPP
should be a detailed listing of the specific human factors tasks and activities
that must be planned and executed to support the acquisition system design
and development. This listing should include those tasks and activities
to be performed by the government as well as by the contractor. The human
factors tasks and activities should be consistent with the nature, size,
and complexity of the system being acquired.
The tasks and activities should ensure that the system design:
- Is influenced by the capabilities and limitations of the designated
operators, maintainers, and support personnel.
- Provides the required level of human performance necessary to support
the overall system performance objectives and requirements.
- Addresses human resource constraints as well as unique or specialized
training requirements, staffing levels, or personnel skills.
The scheduling of the human factors tasks and activities should be integrated
with system engineering, test and evaluation, and key program milestones
to ensure that the output products are available in a timely manner to support
and influence the system design and development. |
CHECKLIST QUESTIONS
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- Was the human element fully addressed in the mission analysis? |
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- Does the Mission Need Statement input describe the human performance limitations
associated with the capability shortfall or human performance enhancements
associated with the new technology opportunity? |
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- Is the human considered part of the total system in addressing
the capability shortfalls or technological opportunities in the Mission
Need Statement? |
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- Does the Requirements Document input ensure that the human is considered
as part of the total system when addressing the required capabilities and
system performance?
- Do operations and maintenance concepts in the Requirements Document
adequately describe the role of the operators, maintainers, and support
personnel? |
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- Does the Investment Analysis Report input address the human factors
lifecycle cost and benefits in terms of staffing, training, skills, safety,
health, and human-system performance and interfaces for each alternative
being considered?
- Does the Investment Analysis Report baseline cost and schedule include
considerations for suitable human factors design trade-offs, test and evaluation,
and in-service operations and maintenance. |
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- Does the Acquisition Program Baseline input identify the level of human
performance and resources (e.g., personnel, training) necessary to meet
the system performance requirements for the selected solution? |
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- Does the Acquisition Program Baseline include human factors components,
as appropriate, in the performance, cost, schedule, and benefits baseline? |
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- Does the Acquisition Strategy Paper input describe a human factors strategy
to be employed to ensure the system is well-designed and appropriate for
the workforce that will operate and maintain it? |
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- Does the Integrated Program Plan input identify the specific human factors
tasks and activities that must be planned and executed to support the system
design and development? |
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- Are the human factors tasks and activities scheduled such that output
products will be available in a timely manner? |
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- Are the human factors inputs consistent with the nature, size, and complexity
of the system being acquired? |
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- Have constraints, limitations, and unique or specialized training requirements,
staffing levels, or personnel skill requirements been addressed? |
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