Toolsets/ Human Factors
Chapter 4: Formulate Human Factors in
System Specifications
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PURPOSE |
This chapter focuses on incorporating human performance in the system specifications.
For human performance to effectively influence the system design, system
specifications must accommodate the following essential ingredients for
all users:
- Staffing constraints
- System operator and maintainer (user) skills
- Training time available and cost limitations for formal, informal,
and on-the-job skill development
- Acceptable levels of human and system performance when operated and
maintained by members of the target population |
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Figure 4-1 describes the process of integrating human factors in the specifications
of the system to be acquired. |

Figure 4-1. Process for incorporating human factors in system
concepts. |
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By identifying and defining human resource and human performance considerations,
inputs are provided to the development of system concepts for functional
allocation, hardware and software, operations and training, and organizational
structure. Through the process of assessing these concepts and the related
human resource and human performance trade-offs of various alternatives,
the system concepts (e.g., for requirements, design, and implementation)
iteratively evolve. This process applies equally to developmental and to
NDI or COTS acquisitions.
The purpose of this process is to place these essential ingredients into
the system specifications so that human performance capabilities and limitations
will be incorporated in the system acquisition in a contractually binding
manner. |
TIMING
SYSTEM
SPECIFICATIONS
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Human-system performance considerations are embedded into the system
by incorporating human factors requirements in system specifications. The
formulation of draft human performance requirements is initiated during
the Investment Analysis phase and continues through Solution Implementation.
From a human performance perspective, the system specification will have
the most significant impact on system design. It states the technical and
mission performance requirements for a system as an entity, allocates requirements
to functional areas, documents design constraints, and defines the interfaces
between or among the functional areas. |
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| "HOW TO" |
To achieve the design objective in a manner that results in a safe, efficient,
usable system for the lowest possible expenditure of resources, the human
performance constraints and requirements need to be placed into the system
specification in Sections 2, 3, and 4 of the specification. |
Step 1:
Provide Human Factors Inputs to Specification Section 3 - Requirements |
Many of the human performance constraints and requirements will have already
been identified. Results of investment analysis and available acquisition
documentation such as the Requirements Document, Acquisition Program Baseline,
and Integrated Program Plan should be reviewed to identify the functions
and performance requirements that include a human component of the new system.
The Integrated Product Team translates requirements into a system specification
that will drive vendor selection and development in subsequent acquisition
phases. |
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Section 3 provides the heart of the specification and contains the essential
requirements and descriptions that apply to the performance, design, and
personnel subsystem impacts of the system. It indicates the minimum requirements
that the system must meet to be acceptable.
Human factors inputs to this section should address the following issues:
- Performance characteristics - Ensure that all operator and maintainer
critical functions and tasks have been identified. Specify operator and
maintainer performance standards and criteria to be used in assessing system
performance.
- Physical characteristics - Specify such requirements as weight, size,
portability, work space and environment, and access provisions.
- User interface - Specify criteria for display design and command language
in clear and testable terms. Interface requirements should be based upon
documentation and lessons learned.
- Human engineering - Specify human engineering tasks and activities
for the system and include applicable documents by reference. Specify constraints
on allocation of functions to people. Include those areas that address high
risks, critical tasks, and priority issues. Specify hardware and software
to be designed in accordance with accepted human engineering practices.
- Safety - Address health and safety issues to minimize the risk to operators
and maintainers of mechanical, chemical, radiological, electrical, or environmental
hazards.
- Staffing and training - Identify constraints, limitations, and unique
or specialized staffing levels, training requirements, and user skill requirements. |
Step 2:
Provide Human
Factors Inputs to Specification Section 4 -Quality Assurance
Provisions |
This section contains the analyses, inspections, demonstrations, tests,
and evaluations that the contractor is required to conduct and document
to show that the requirements stated in Section 3 have been met.
Human factors inputs to this section should focus on human performance
testing and data collection to ensure that the achieved level of human performance
will meet system performance objectives and requirements. The goal is to
be able to measure operator and maintainer performance of specified critical
tasks in terms of time and accuracy and not merely rely on observations.
Measures of performance may need to be specified.
A traceability matrix should be prepared to ensure that the human factors
requirements stated in Section 3 are tested for compliance, and that all
human performance testing that is conducted is traced back to a requirement.
The requisite skills and training levels of the user should be specified
and verified. In addition to collecting system performance data on functions
and tasks, the contractor may be required to conduct interviews or administer
surveys to operators and maintainers and relate their responses to their
measured performance. |
Step 3:
Provide Human
Factors Inputs
to Specification
Section 2 -
Applicable
Documents |
Section 2 is a listing of those documents that have been referenced in other
sections of the specification. Any document that is mentioned in the specification
should be listed in Section 2. Similarly, any document that is listed in
Section 2 should be mentioned in another part of the specification.
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CHECKLIST
QUESTIONS |
- Has the Human Factors Working Group had the opportunity to review and
comment on the system specification? |
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- Have potential operators, maintainers, and support personnel been identified? |
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- Have human performance requirements been identified? |
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- Have human capabilities and limitations been considered in developing
total system performance requirements? |
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- Have human performance characteristics, physical characteristics, human
engineering, safety, staffing and training requirements been specified? |
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- Has human performance data collection and testing been identified to verify
compliance with human factors requirements? |
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- Have measures of performance been identified to quantify human performance? |
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- Have human factors documents referenced in the specification been included
in the Applicable Documents section? |
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